Three things actually: business advantages, technology advantages, and customer care and quality.
Business advantages: From a financial standpoint, CMAGscribe provides rapid turnaround times and guaranteed accuracy leading to swift billing and quick reimbursement, thus reducing your time in accounts receivable and improving your cash flow. With our experience, we also can typically deliver real cost savings of 10% or higher over your current transcription provider. By cutting your outsourcing costs for transcription services, we'll help make your operating budgets go further.
Customizable technology: CMAGscribe provides you with customizable technology to meet your needs and preferences. We are an end-to-end service provider providing the software, hardware and interfaces to maximize the efficiency of your transcription processing and delivery. While we have the ability to customize, we also have the ability to help you standardize your dictation and document delivery system. Standardizing wherever possible can have a tremendous impact in reducing costs and in improving quality by minimizing errors in the medical record.
Customer care and quality: Everyone at CMAGscribe owns quality and service 24/7/365. This commitment starts from the moment we form our implementation team and continues as we deliver customer care the way you want it. A few examples of how we take customer care to a higher level are building templates to produce reports in formats you're accustomed to; providing extra levels of quality assurance; establishing a account-specific style guide to ensure better quality reports with fewer errors; and implementing ongoing processes for receiving feedback and upgrading our systems.
Absolutely. All transcriptionists' work is proofed 100% for the first two weeks of employment. At that time, a determination is made whether to continue to 100% proof their documents or to move them to monthly random QA checks in accordance with CMAGscribe's formal Quality Assurance Program.
CMAGscribe will work with your TAT needs. We can meet virtually any TAT, if we have guaranteed daily volumes. Otherwise, we use the 24-hour TAT for most transcribed reports.
Yes, we do provide STAT coverage 24 hours a day, 7 days a week, 365 days a year.
CMAGscribe charges per line. Each client is assessed using the same criteria: templates, volume, system setup, and individual customization. Once we have fully assessed the needs, we will produce a proposal representing a per line charge.
CMAGscribe's medical transcriptionists have experience in all medical specialties and report types, including but not limited to emergency room reports, operative reports, discharge summaries, H&Ps, consultations, progress notes, psychiatric evaluations, rehabilitation reports, oncology reports, radiology, EEGs and endoscopies.
It takes 10 days at the maximum for CMAGscribe's medical transcriptionists and quality assurance specialists to learn the intricacies of a new account. They learn the dictation style and accent of each person who dictates, physician names, institutional names and acronyms, as well as any other specific reference information medical transcriptionists may need to produce a complete and accurate document.
Once an agreement is signed with a system/facility, CMAGscribe assigns a dedicated implementation team and project manager to your account. This team ranges from production to technical support professionals who know the intricacies of our systems and processes as well as the details of your account including the workflow of dictation, transcription and report routing at your facilities. During the first 60 days, additional levels of QA are provided to ensure accuracy. Weekly reviews are scheduled with the client to obtain feedback and improve service. Service representatives are available 24/7/365.
Absolutely. CMAGscribe is dedicated to adhering to the strictest security and confidentiality standards in order to guarantee the safety of your patient information. As we value the privacy of your patients and your records, we take great strides to ensure that your records are protected in a safe and secure area to which unauthorized access is absolutely impossible.
CMAGscribe takes great pride in our commitment to customer care 24/7/365. We want to know about any service or quality issues as soon as they happen so we can address them in a timely manner. We can be reached anytime via e-mail at firstname.lastname@example.org. But we like to hear from you even when there aren't issues. If you have feedback on how we can improve our processes, we listen. A number of our technology improvements have come from feedback offered by our current clients.